Frequently Asked Questions

All orders should be placed through our secure website for a simple and seamless checkout experience. If you need assistance placing your order, our Pumpkin Concierge team is happy to help. You can contact us at thepumpkinconcierge@myfrontporchtx.com for personalized support

We proudly serve the Dallas-Fort Worth metroplex, including Highland Park, University Park, Lakewood, Preston Hollow, Park Cities, Plano, Frisco, McKinney, Allen, Prosper, Southlake, Westlake, Colleyville, Grapevine, Flower Mound, Coppell, Las Colinas, and Irving. If you don’t see your neighborhood listed, please refer to our delivery map or reach out to our pumpkin concierge team at thepumpkinconcierge@myfrontporchtx.com — we likely cover your area.

With five pumpkin decorating packages available, there's an option to fit every budget, home, and front porch.

If you're unsure which package is right for your space, please email a photo of your front porch to thepumpkinconcierge@myfrontporchtx.com. One of our designers will review your space and provide a personalized recommendation within 24 hours.

Yes! Design and install services are included in our two largest packages, Pumpkin Spice and Cinderella's Harvest. Our three smaller packages, Pumpkin Delight, Once Upon a Pumpkin, and Autumn's Bliss do not include design service by default. However, you may add our professional front porch design and install to any smaller package for an additional $75 fee to ensure a fully styled, custom seasonal display

Yes! We offer convenient post-season pumpkin pickup and removal services to make cleanup easy and stress-free. Our team handles all the heavy lifting with scheduled front porch pickup and professional removal of your pumpkins. We also ensure pumpkins are responsibly donated to local nonprofits partners, providing an eco-friendly way to transition your porch into the next holiday season.

Pickup date options:

• Week of 11/16–11/20 (before Thanksgiving)

• Week of 11/30–12/4 (after Thanksgiving)

One man’s trash is another’s treasure. My Front Porch proudly donates 100% of the pumpkins our clients schedule for pick-up to local 501(c)(3) animal rescues, helping feed and care for animals while supporting their mission. We are committed to operating as an eco-friendly business by reducing waste, caring for our environment, and giving back to the communities we serve

Every pumpkin package is thoughtfully customized to complement your entryway and can be enhanced with add-on options for additional color, texture, and fullness. Looking for something more custom? Please contact our Pumpkin Concierge team thepumpkinconcierge@myfrontporchtx.com to explore personalized design options for your front porch

Each package includes a curated mix of pumpkin varieties, sizes, textures, and colors. Grand prize pumpkins, mini pumpkins, and gourds can also be added to your order through our add-on options. If you have a custom vision in mind that is not included in our current offerings, please contact our Pumpkin Concierge team at thepumpkinconcierge@myfrontporchtx.com to see how we can bring it to life

We offer five unique porch pumpkin packages designed to beautifully complement and maximize your front porch space, with options to fit a range of styles and budgets. To create a custom look, we also offer several different add ons  including hay bales, mini pumpkins, colorful gourds, giant grand prize pumpkins , and giant colorful mums. Pricing and add-on selections are conveniently available during the online ordering process 

No, not at this time

We don't believe in waitlist! You can pre-order at anytime. You can also can join our VIP list for exclusive offers and future promotional discounts.

We proudly accept Apple Pay, Google Pay, American Express, Discover, Mastercard and Visa

Pumpkins are heavy and bulky, so a flat delivery fee is applied based on your location. Please refer to our delivery map for pricing in your area

For the 2026 season, our delivery services will begin the week of September 21st and go through October 16th. You will receive a notification via email with your targeted delivery date one week prior to delivery

No, you do not need to be home when your pumpkins are delivered

Unfortunately, we do not offer a customer pick up option at this time

We proudly source all of our products from local farmers who offer fresh and high-quality pumpkins. Each pumpkin is carefully inspected before being sent out for delivery

We are proud to be a 100% eco-friendly and sustainable company. We prioritize sourcing pumpkins from local farms that use environmentally responsible practices, allowing us to support both our community and the environment while bringing elevated seasonal design to your front porch

We take great care in packaging and delivering our pumpkins safely, but also know things happen. If you receive a damaged pumpkin or if the design does not meet your expectations, please contact us within 48 hours of delivery and we’ll be happy to assist you with a replacement or an alternative solution

Pumpkins are naturally perishable and should be kept in a cool, dry area with minimal direct sunlight whenever possible. To help extend their lifespan, we recommend avoiding placement directly on grass, flower beds, soil, or near sprinkler systems and standing water

Absolutely! We offer custom corporate pumpkin decorating packages, retail pumpkin displays, and bulk pumpkin orders for offices, shopping centers, restaurants, retail stores, schools, and community events. Our team can design and install stunning fall displays tailored to your space and brand.

Please contact our Pumpkin Concierge team directly thepumpkinconcierge@myfrontporchtx.com for details on pricing and delivery

Yes! We offer pumpkin delivery, custom pumpkin decorating, installation, and pickup services for weddings, corporate events, parties, community events, and special gatherings throughout the Dallas-Fort Worth area.

For pricing and availability, please contact us at thepumpkinconcierge@myfrontporchtx.com

Hay bales are included in our three largest pumpkin decorating packages: Autumn's Bliss, Pumpkin Spice and Cinderella's Harvest. Our smaller packages, Pumpkin Delight and, Once Upon a Pumpkin do not include hay but can be upgraded with a hay bale add-on. Hay bales add height, dimension, and texture, helping create a beautifully layered fall front porch display

Our Charlie Brown Grand Prize Pumpkins are a signature statement piece designed to elevate any fall front porch display with bold size and standout curb appeal. They are included in our largest package, Cinderella's Harvest, which features two of these oversized pumpkins. They can also be added to any package as an upgrade through our add-on options for a fully customized, designer fall look

Changes and cancellations must be requested within 48 hours of placing an order by emailing our pumpkin concierge team thepumpkinconcierge@myfrontporchtx.com. After this period, no changes can be made. Cancellations after 48 hours will incur a 50% fee

Please contact our pumpkin concierge team directly for additional questions and customer support at thepumpkinconcierge@myfrontporchtx.com