Question 1

How do I place an order with My Front Porch?

Accepted Answer

All orders should be placed through our secure website

Question 2

What areas do you deliver to?

Accepted Answer

We proudly serve Allen, Celina, Dallas, The Colony, Fort-Worth, Frisco, McKinney, Plano, Prosper and Southlake at this time. If you're unsure if we deliver to your area, feel free to reach out to our pumpkin concierge team at thepumpkinconcierge@myfrontporchtx.com(thepumpkinconcierge@myfrontporchtx.com)

Question 3

How do I know which package to select for my front porch?

Accepted Answer

With five package sizes available, there’s a perfect option for every budget and front porch. If you are unsure which package is best for your home, feel free to email our pumpkin concierge team thepumpkinconcierge@myfrontporchtx.com (mailto:thepumpkinconcierge@myfrontporchtx.com)with a photo of your front porch, and a designer will respond within 48 hours with a recommendation

Question 4

Do you design the pumpkins on my front porch?

Accepted Answer

Our design services are not included for Pumpkin Delight, Once Upon a Pumpkin and Autumn’s Bliss. You can choose to have your front porch professionally designed by selecting our design services for a $75 fee. The design fee is included in the two large packages (Pumpkin Spice and Cinderella’s Harvest)

Question 5

What is the benefit of paying My Front Porch for pick up services?

Accepted Answer

Pumpkins are heavy, so let us do the heavy lifting for you! We’ll handle everything with a scheduled pumpkin pickup, ensuring your pumpkins are removed from your front porch and donated to local nonprofits while you prepare for the next holiday

Question 6

How do you discard your pumpkins?

Accepted Answer

One man’s trash is another’s treasure! Our donated pumpkins support local animal rescues, feeding and caring for animals while aiding their mission

Question 7

Do you offer customized pumpkin designs?

Accepted Answer

Given the volume of demand, we are unable to customize orders beyond our current offerings. However, you can enhance your package with our add-ons to add more color and volume to your front porch

Question 8

Can I choose the size and type of pumpkins?

Accepted Answer

Each package offers a variety of pumpkin types, sizes and colors. Grand prize pumpkins, mini pumpkins and gourds can be added to your order via the add-on option. We are unable to provide custom orders beyond our current offerings

Question 9

What are your pricing options?

Accepted Answer

We offer five unique packages varying in size to maximize the space on your front porch. We also offer options to add bales of hay, additional mini pumpkins, gourds and grand prize pumpkins.  All prices are posted on our website, and the additional options are provided when ordering.

Question 10

Do you offer any other seasonal decor or services?

Accepted Answer

No, not at this time

Question 11

How far in advance do I need to place my order?

Accepted Answer

We don't believe in waitlist! You can pre-order at anytime. You can also can join our VIP list for exclusive offers and future promotional discounts.

Question 12

What type of payment services do you accept?

Accepted Answer

We proudly accept Apple Pay, Google Pay,  American Express, Discover, Mastercard and Visa

Question 13

Is there a delivery fee?

Accepted Answer

Pumpkins are heavy and bulky! A flat $35 delivery fee is applied to all deliveries

Question 14

When will my pumpkins be delivered?

Accepted Answer

For the 2025 season, our delivery services will begin the week of September 22nd and go through October 17th. You will receive a notification via email with your targeted delivery date one week prior to delivery

Question 15

Do I need to be home when the delivery is made?

Accepted Answer

No, you do not need to be home when your pumpkins are delivered

Question 16

What if I want to pick up the pumpkins instead of having them delivered?

Accepted Answer

Unfortunately, we do not offer a customer pick up option at this time

Question 17

How do you ensure the pumpkins are fresh?

Accepted Answer

We proudly source all of our products from local farmers who offer fresh and high-quality pumpkins. Each pumpkin is carefully inspected before being sent out for delivery

Question 18

Are your pumpkins grown sustainably?

Accepted Answer

Yes, we prioritize sourcing pumpkins from local, sustainable farms that use eco-friendly practices. Our goal is to support the environment and our local farmers while bringing elegance to your front porch

Question 19

What happens if a pumpkins arrives damaged or are not as expected?

Accepted Answer

We take great care in packaging and delivering our pumpkins safely, but also know things happen. If you receive a damaged pumpkin or if the design does not meet your expectations, please contact us within 48 hours of delivery and we’ll be happy to assist you with a replacement or an alternative solution

Question 20

How do I care for my pumpkins to make them last longer?

Accepted Answer

It’s important to acknowledge pumpkins are perishable. We recommend keeping pumpkins in a cool, dry place with minimal or no sun exposure. To extend the life of your pumpkins, they should never be placed directly on lawns, in flower beds, in topsoil or in direct or indirect contact with sprinklers

Question 21

Do you offer corporate and retail packages or bulk orders?

Accepted Answer

Absolutely! We offer special corporate, retail and bulk order packages. Please contact us directly thepumpkinconcierge@myfrontporchtx.com (mailto:thepumpkinconcierge@myfrontporchtx.com)for details on pricing and delivery

Question 22

Can I rent pumpkins for events?

Accepted Answer

Yes! We offer 48 hour pumpkin rental services for events, parties, weddings, and corporate gatherings. Please contact us directly for details and pricing thepumpkinconcierge@myfrontporchtx.com(mailto:thepumpkinconcierge@myfrontporchtx.com)

Question 23

When should I consider adding a bale of hay to my order?

Accepted Answer

Bales of hay are included in our three largest packages: Autumn’s Bliss, Pumpkin Spice and Cinderella’s Harvest. The smallest packages, Pumpkin Delight and Once Upon a Pumpkin, do not include hay. You can add a bale for extra height or an asymmetrical design, creating an impactful look to your front porch

Question 24

When should I consider adding” Charlie Brown’s Grand Prize Pumpkin” to my order?

Accepted Answer

Cinderella’s Harvest includes two stunning Charlie Brown Grand Prize pumpkins. These statement pumpkins can also be added to any package through the add-on option for extra porch appeal

Question 25

How do I make changes to my order or cancel my order after it’s been placed?

Accepted Answer

Changes and cancellations must be requested within 48 hours of placing an order by emailing our pumpkin concierge team thepumpkinconcierge@myfrontporchtx.com.(mailto:thepumpkinconcierge@myfrontporchtx.com) After this period, no changes can be made. Cancellations after 48 hours will incur a 50% fee

Question 26

Do you still need help or have additional questions?

Accepted Answer

Please contact our pumpkin concierge team directly for additional questions and customer support at thepumpkinconcierge@myfrontporchtx.com(mailto:thepumpkinconcierge@myfrontporchtx.com)

Frequently Asked Questions